Pfeiffer Vacuum’s “Virtual Service Management” (VSM) is a free web app that makes it possible to manage vacuum equipment from different manufacturers. The app is integrated into Pfeiffer Vacuum’s Select & Request Portal, thus interested parties who register in the portal can access the new service directly. It takes just a few clicks, for example, to create your own locations, departments and machines, to which the various vacuum components are assigned, so that the user can manage the vacuum equipment more easily. The corresponding product data and operating instructions are stored and made available in the system. A clear display of organizational units and vacuum components makes planning and documentation over the entire service life much easier.
Each vacuum component is uniquely identified via an ID code and QR code
The dashboard on the start page can be customized. Frequently required components can be easily marked as favorites and, if desired, displayed directly on the dashboard. Customers can also store additional information, such as maintenance intervals, the average running time and the last service date. This makes it possible for the software to organize servicing and maintenance intervals worldwide and to involve the relevant Pfeiffer Vacuum service center in good time. System downtimes can be minimized by synchronizing maintenance activities. Each vacuum component is uniquely identified via an ID code and QR code. The tool offers the option of exporting QR codes in several formats.