Würth Elektronik ICS, a system supplier for electromechanical and electronic solutions for signal and power distribution, control, and display and operating solutions, relaunched its Online Shop in May 2019 and now sells its broad range of Powerelements. Powerelements are solid power supply terminals for PCBs. With a high current carrying capability, they are offered in press-fit technology or for THT and SMT assembly for sale through Würth Elektronik ICS’ online shop.
Live chat with real-time answers
With new features, better service and a more user-friendly interface, customers now enjoy an updated, responsive design, an upgraded product search function, and enhanced customer service with real-time answers to their questions.
The navigation in the online shop is made easier thanks to the streamlined user interface (UI) with optimized image display. The responsive design enables users to navigate with ease within the shop on a wide choice of devices, such as PCs, tablets, and smartphones. The main improvement of the new online shop lies on the dynamic and intuitive product search function, enhanced by a smart search server, to increase the quality of the search results to make it easier for customers to select the right Powerelements.
Improvements for registered users
Moreover, after logging in, information on product availability, ordering options, as well as a personal dashboard are shown. Besides, a price inquiry function for registered customers who are placing high-volume orders for their projects is available. The customer’s personal contact partner is displayed as well.
Last, developers can download CAD data and order free samples on the online shop. If the samples are available, they can be delivered within 24 to 48 hours. To further improve customer service, Würth Elektronik ICS also provides a live chat function available to visitors to the new online shop. Questions about products and the ordering process are thus answered in real time.