Online Support Platform for Industrial Companies

  Enquiry / contact me

Information and dialog platform for industry customers with extended functions

Automation

Online Support Platform for Industrial Companies
Online Support Platform for Industrial Companies

Siemens presents its extended Industry Online Support, which, with around 1.8 million visits every month, is one of the most frequently used Internet services offered by Siemens. With a comprehensive range of information, advice and dialog, the platform has supported industrial customers for more than 15 years throughout the life cycle of machines and plants - from planning right through to maintenance. The new support platform features a modern design and more simple operation as well as extended functions, to filter and customize content for instance. This gives users even faster access to more than 300,000 technical documents such as handbooks, circuit diagrams, certificates or 3D models. The new CAx Download Manager speeds up access to data for mechanical or electrical engineering planning. Users can have mobile access to the platform anytime via the app available for Apple iOS, Android and Windows Mobile devices.

Users can retrieve application examples for automation systems or product information directly to the relevant machine via their mobile devices. The Industry Online Support app is available in six languages (German, English, French, Italian, Spanish and Chinese). Industry Online Support not only provides information, it is also a dialog platform: on the integrated Technical Forum, which is one of the largest B2B communities in the field of industry with over 200,000 registered members, users support each other by sharing tips, expertise and practical experience. Content and discussions (threads) can also be easily shared on social media platforms.
The extended functions and the new design of the Online Support enable rapid, easy and intuitive navigation between the different areas of Product Support; Services, Forum and mySupport. In Product Support, the central pool of information, intelligent filter and search capabilities ensure that access to full product information is still rapid. For example, the dynamic display already shows the expected number of search results before a filter is applied, which greatly simplifies access to relevant information. This enables users to quickly compare products when expanding plants or replacing components. New overview pages provide faster access and comprehensive product information, with frequently asked questions. The personal mySupport area enables users to adapt the platform to his/her individual needs with saved filter settings, key words and favorites. Instead of a general newsletter, a message system sends individually summarized updates on new contributions, functions or events. The aim of these new features is to create a faster and more user-friendly system in view of the increasing number of visitors to the platform.

Posted on March 18, 2015 - (1930 views)
by
Siemens AG
Gleiwitzer Str. 555
90475 Nürnberg - Germany
+49-911-895-0
+49-911-8957408
View full company profile
Location

Online Support Platform for Industrial Companies

Information and dialog platform for industry customers with extended functions

More products from this supplier
Virtual Round Table - Digitalization on the Rise: Siemens
Joint Solution for the Digitalization of Water Pumps
Applications for Machine-level Edge Computing
Integrated Automation Solution
Data Highway for the Internet of Things
Edge Digitalisation Platform
Digital Transmitters
Digitalization Package for Motors
Holistic Solution to Digitalize the Complete Value Chain
Real Time Energy Consumption Management
Partner Program Helps Choose the Right Product
Top-notch Products
Sure Signs of Excellence: Top Notch Products Offering Added Value
Room for new Perspectives. Simatic PCS 7 V9.0: More Flexibility in Process Automation
A Sure Sign of Excellence: Top-notch Products Offering Added Value
First-class Solutions for Industry
First-class Solutions for Industry
The Siemens Partner Program
Sure Sign of Excellence
Sure Signs of Excellence
The Siemens Partner Program
Quality Assurance in the Product Development and Production Process
Manage Wireless Networks from a Central Location with IWLAN Controller
Standard IE 4 Motors
Totally Integrated Automation
Proactive, Not Reactive!
Perfectly Organized
Automation Solution
Efficiency Through Single Source Technology
Easy Operation with all Fieldbuses and Controllers
Real Time Energy Consumption Management
Higher Winding Quality on Non-Circular Bodies
The Siemens Partner Program
SCADA System SIMATIC WinCC
Powerful Identification Technology for Assembly Operations
Online Support Platform for Industrial Companies
Totally Integrated Automation
Standard IE 4 Motors
Automation Controllers with Integrated Safety
Integrated Automation
Related articles
Get Your Free Ticket to Hannover Messe 2020
Delta Electronics Press Conference: updates on the DIAStudio
Rockwell Automation Recognized as Leader in Manufacturing Execution Systems
XJET Am Installs System at KU Leuven University
ABB to Digitalize SABIC Plant in Saudi Arabia
SPS Celebrates its 30th Anniversary
MP600 Sensors - Sensing 2 Positions within Microns
Software for Machine and Plant Documentation
Automated Removal with the Right Gripper Concept
Timken Acquires BEKA Lubrication
PIAB Offers Automation Solutions
Guided Operator Solutions
Endress+Hauser, Expertise in Process Automation
Distrelec Webinar Series
Distrelec Webinar Series
Permanent monitoring solutions for downtime prevention
Find your answers to your needs on-site
Enhance your Productivity
Industrial Components
Making Automation Investments Faster, Smarter and more Secure